Other applicable terms
1. Information we collect about you
Our primary goals in collecting information are to provide our Services to our Users and to enable us to best respond to our Users requests for help or information and to improve our Services and their features and content and to promote our Services both through our website and our app and through our events, newsletters, competitions and promotions where we have your permission to do so.
Categories of Information we may collect from you when appropriate:
Identity data – information used to identify users including first name, last name, title, date of birth, gender, log in and User and Therapist password details
Contact data – postal address, email address, telephone number and mobile number
Technical data – internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices used by the user to access your website or app.
Marketing and communications data – User preferences in receiving marketing from Relaxation for Living & More and any third party affiliates.
Operational data – including interaction with the Services and transcripts from calls, messages from “live chats” with Users.
Aggregated data – data that is collected, used and shared such as statistical or demographic data for any purpose, eg. used to analyse trends, track Users’ movements around the website or app and to gather information on our User base as a whole.
Transaction data -includes details of the Products and Services Users have purchased from the website or app. Usage data-information about how Users use the Services. This includes how you interact with the Services, for example, how long you engage with Relaxation for Living & More at a time, how often a booking is made. and which parts of the Services you interact with and the features you use.
Profile data -includes User website browsing history, demographic information such as age, gender, education level, feedback and survey responses, any information that you have made publicly available on our noticeboards or on social media networks
Work related data – We work with businesses to deliver our Services to their employees. If you are employed by one of those businesses, to use the Services you will need to sign up with us. We will collect information from you directly when you do this and we will also be able to associate this with information provided by your employer, such as your job title.
Service Notes – we may collect information about our Service delivery for example, instructions on how to access a building. You provide this information voluntarily. We pass this information on to therapists so that they can understand any specific access / similar requirements.
Information we may collect from other sources or which is automatically collected
Information may be gathered from our affiliates and third-party sources including without limitation our third-party service providers (such as events, marketing services and payment providers), publicly available data, other companies and referrals.
When you visit the Website we may automatically collect additional information about you, such as the type of internet browser or mobile device you use, any website from which you have come to the Website and your IP address (the unique address which identifies your device on the internet) and your operating system, which are automatically recognised by our web server. You cannot be identified from this information and it is only used to assist us in providing an effective service on the Website and to collect broad demographic information for aggregate use.
We may from time to time collect personal details from available sources, such as LinkedIn, or from a publicly available online registry to which you give your details or from your company’s website to contact you in our legitimate business interests with business opportunities which we think might be required from you. In our first communication with you, we will identify if we have obtained your information which we use for these purposes from a third-party source.
2. Uses made of your information
We will use the personal information described above to:
(a) identify Users when they sign in to their account;
(b) enable us to process Users’ bookings
(c) administer User accounts;
(f) analyse the use of the Services and the visits to the Site/App in order to improve our content and Services including research into our Users’ demographics and tracking of sales data;
(g) where you have consented, send you information which we think you may find useful or which you have requested from us, including marketing communications such as emails about any improvements to the Products or Services, special offers or promotions, events, competitions, new Products or Services;
(h) where you have consented, send you, information about any improvements to existing products or services, special offers or promotions, events or competitions, new products or services of carefully selected Business Partners. Relaxation for Living & More does not share any personal data of its Users with any Business Partners but you may see our Business Partners name, logos and other brand references appearing in the emails which we send to you.